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This cookie is set by GDPR Cookie Consent plugin. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category 'Advertisement'. Amazon has updated the ALB and CLB so that customers can continue to use the CORS request with stickness. This cookie is used for load balancing services provded by Amazon inorder to optimize the user experience. These cookies ensure basic functionalities and security features of the website, anonymously. Human Resource Management International Digest Emerald Publishing Necessary cookies are absolutely essential for the website to function properly. Originality/value – Contains much to interest human‐resource managers in the leisure industry who are contemplating the introduction of a management‐development initiative. Practical implications – Highlights the factors that contributed to the success of the training initiative, and the positive outcomes on company and individual performance. More than 80 percent of general managers said they had “become different” in their approach to managing others, while 45 percent said that other UCI employees had commented on a change in their behavior. Some 87 percent of participants stated that the training had exceeded their expectations, and 70 percent commented that the training had been made available to them just in time for their development needs. Satisfaction rating for the courses was 100 percent. Findings – Demonstrates that the training provided an unrivalled opportunity for general managers to spend quality time together, learning from each other as well as from the trainer. Describes the design, delivery and outcomes of the training initiative. Design/methodology/approach – Presents information gathered from an interview with the UCI human‐resources manager. Purpose – Illustrates how a training initiative for general and regional managers at cinema chain UCI has helped to reduce its staff‐turnover rate from 120 per cent a year to one of the lowest in the industry, saving around £500,000 in recruitment and training costs. UCI cinema managers are stars of the show Employee turnover drops dramatically following training program UCI cinema managers are stars of the show Employee turnover drops dramatically following training.

Endnote free download for uci staff